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Worldwide delivery • UK free • EU £5

Delivery & Returns

Free UK Delivery using Royal Mail Tracked 48.

COVID-19 Update: Maun is open for business, just like normal.

Place your order before 14:00 (UTC) Monday to Friday, and we will ship it the same day.

Allow more time than usual for delivery.

Delivery Information

Orders placed before 14:00 (UTC) are normally shipped the same working day.

If an item is out-of-stock, allow up to 5 working days for despatch. For custom or made-to-order products, allow up to 28 working days.

Delivery charges are calculated at checkout. Shipping times are estimates based on experience.

Delivery by third party carriers is subject to their separate terms and conditions. You are responsible for compliance with their then current terms.

United Kingdom

For UK destinations, we offer three delivery options:

  • Free delivery using Royal Mail Tracked 48.
  • Royal Mail Tracked 24 – smaller parcels starting at £3.00 ex. VAT (£3.60 inc. VAT).
  • TNT Express (next business day) – larger parcels starting at £7.00 ex. VAT (£8.40 inc. VAT).

Carrier terms and conditions can be found using the following links:

International

We deliver to over 200 countries worldwide, using TNT Express. In Europe, we also offer a lower cost alternative using Royal Mail.

Information on shipping times and costs are available at checkout.

EU customers making a purchase, including shipping costs, of less than €150 ex. VAT have the option of Maun collecting all duties and taxes at checkout. By selecting this option, Maun will collect the recipient’s local rate of VAT, as required by EU law, and the customer will have no additional fees, taxes or duties to pay. If this option is not selected, then the procedure in the following paragraph applies despite the order value being less than €150.

All other international customers, including those in the EU making purchases of €150 or more including shipping costs, pay the ex. VAT price. Local VAT and duties (where applicable), plus a handling charge, are payable by the customer on or prior to delivery. These charges vary by destination, are collected by the shipper and are not calculated by Maun at checkout.

These charges vary by destination, are collected by the shipper and are not calculated by Maun at checkout.

If your country is not listed, contact us on +44(0)1623 554599.

Tracking Orders

When your order is shipped, we will email you a tracking number. Track your order using the following links:

You will need to be in to receive your delivery, and a signature from an adult may be required.

Disclaimers

Items are sold subject to availability. We endeavour to hold sufficient stock to meet all orders. If there is insufficient stock to meet your order, we may contact you to offer a suitable alternative. If none is available, we will refund your payment as quickly as possible.

We may deliver your order in more than one shipment. If we do, we will provide a separate invoice for each.

For more information, refer to our Terms & Conditions.

Returns

We want you to be delighted with your purchase from Maun. If you do change your mind, you may return your order within 14 days of its delivery to your address. To exercise your right to cancel your order and return the goods purchased, contact us immediately on +44(0)1623 554599 or by email to enquiries@maunindustries.com.

Returned goods must be in their original condition and packaging, and you must quote your account number and order number. You are responsible for shipping costs and for providing proof of delivery.

If you are returning goods because they are faulty or incorrect, we will meet the cost of shipping on our nominated carrier.

We may accept the return of ‘unwanted’ or ‘incorrectly ordered’ goods after 14 days, but will deduct a restocking fee of 30% of their invoice value.

We will refund you only on the payment method used at the time of purchase.

Returns should be addressed to: Returns, Maun Industries Limited, Hamilton Road, Sutton in Ashfield, Nottinghamshire NG17 5LD, United Kingdom.

For more information, refer to our Terms & Conditions.