Delivery & Returns

Delivery Information

COVID-19 Update: Maun is open for business, just like normal. Place your order before 14:00 (UTC+00.00), and we will ship it the same day. Allow more time than usual for delivery.

Free mainland UK delivery when you spend £60+ (£50+ excluding VAT).

Orders placed before 14:00 (UTC+00:00) are shipped the same working day.

If an item is out-of-stock, allow up to 5 working days for despatch. For custom or made-to-order products, allow up to 28 working days.

Delivery charges are calculated at checkout. Shipping times are estimates based on experience.

United Kingdom

For mainland UK customers, we offer three options:

  • Royal Mail 2nd Class signed for – Starting at £3.90 Free when you spend £60+ (£50+ excluding VAT).
  • Royal Mail 1st Class signed for – Starting at £4.50.
  • TNT Express (next possible business day) – Starting at £5.50.

International

We deliver to over 200 countries worldwide, using TNT Express. In Europe, we also offer a lower cost alternative using Royal Mail.

Information on shipping times and costs are available at checkout.

If your country is not listed, contact us on +44(0)1623 554599.

Tracking Orders

When your order is shipped, we will email you a tracking number. Track your order using the following links:

You will need to be in to receive your delivery, and a signature from an adult may be required.

Disclaimers

Items are sold subject to availability. We endeavour to hold sufficient stock to meet all orders. If there is insufficient stock to meet your order, we may contact you to offer a suitable alternative. If none is available, we will refund your payment as quickly as possible.

We may deliver your order in more than one shipment. If we do, we will provide a separate invoice for each.

For more information, refer to our Terms & Conditions.

Returns

We want you to be delighted with your purchase from Maun. If you do change your mind, you may return your order within 14 days of its delivery to your address. To exercise your right to cancel your order and return the goods purchased, contact us immediately on +44(0)1623 554599 or by email to enquiries@maunindustries.com.

Returned goods must be in their original condition and packaging, and you must quote your account number and order number. You are responsible for shipping costs and for providing proof of delivery.

If you are returning goods because they are faulty or incorrect, we will meet the cost of shipping on our nominated carrier.

We may accept the return of ‘unwanted’ or ‘incorrectly ordered’ goods after 14 days, but will deduct a restocking fee of 30% of their invoice value.

We will refund you only on the payment method used at the time of purchase.

Returns should be addressed to: Returns, Maun Industries Limited, Hamilton Road, Sutton in Ashfield, Nottinghamshire NG17 5LD, United Kingdom.

For more information, refer to our Terms & Conditions.